Dr. Dean C. Bellavia

1-716-834-5857

BioEngineering@twc.com
GOAL ATTAINING & Reporting Pearls
GOAL ATTAINING & Reporting Pearls

GOAL ATTAINING & Reporting Pearls

 

If you want to Set, Monitor and Attain your goals,

 

you might find the “Goal-Attaining & Reporting Kit” of value.


  Do you have difficulty resolving conflict with your team?  Do you have difficulty resolving conflict with your patients?  Do you have difficulty resolving conflict in general?  Maybe this pearl can help.   In every situation you have a goal for being involved; otherwise, why are you involved?  Sometimes problems—that must be resolved—get in the way of attaining that goal.  The best way to resolve a problem is to look…

Are more than 15% of your exam patients “Will-Call-Back”?  Do too many of your exam patients not start treatment?  Do you think that you might not be doing your best to start every exam patient?  If so, this pearl can help you ferret out the reasons why you have fewer starts than possible.   Ideally, 100% of your exams should start is some type of treatment—but life is not ideal. …

Are you sure that whatever collections coming in the door are getting to the bank?  Are your miscellaneous charges making it to the bookkeeper to bill?  Most doctors think that they have this under control until it is too late.  Maybe this pearl can help put your mind at ease.   Most practices think that just because they have a computer that their income and charges are under control.  And…

  Do you know whether your website has ever been hacked?  Are you aware of what hackers can do to your expensive website and its data?  If not, maybe this pearl can help.   Websites are becoming an integral part of the management of your practice through marketing, making appointments, and the like.  The more sophisticated your website, the more destruction a hacker can cause, especially if your website contains…

Do your patients look forward to or resent visits to your office?  Are you doing all you can to make their visits as pleasant as possible?  Maybe this checklist for exceptional patient visits will help.   With longer times between treatment visits it is important that every visit be exceptional.  That means that everything is done that is needed to assure a successful treatment.  It also means that it is…

Are you sure your cases are being completed on time?  Do you have a program in place to resolve your run-on cases?  This pearl may help.   Run-on cases are costly; every wasted 10-minute appointment costs the practice at least $50.  If you average one run-on patient/day wasting a 30 min appt., it costs you about $150.  If you treat patients 160 days/year, it costs you about $24,000 per year…

Do you know the basics of marketing?  Is your current marketing fruitful?  Maybe this pearl can help.   The world doesn't owe you patients just because you have spent 22 years and $500,000 on your education and untold amounts to establish your practice—you have to earn your patients!   There are also no simple marketing gimmicks, for example, sending a rose to referring mothers, that will assure you a sound…

How much can Invisible Aligners increase your net?  Is it worth it?  You may find the answers here.  Note: since Invisalign is the most popular plastic aligner, it will be used in the examples below.   Typical practices do about 5-15 simple cases/year and never develop the skills to use it for more difficult cases or to spend less chairtime/case.  Practices that do over 80/year learn the skills required for…

Do you use bonus programs to motivate your team to improve or grow your practice? If yes, maybe you shouldn't... if no, maybe you should!   Bonuses can help and hinder your practice—find out why.   Many doctors are under the impression that bonuses can help the practice grow or motivate individual team members to do a better job.  There are two things you should learn from this pearl: (1)…

What are Realistic monthly any yearly goals based on?   New Pt. Exam Goal:  Last Year’s total exams + 2% to 10% increase.   Full/Ph-II Starts Goal:  Last Year’s starts + estimated % growth.   Production Goal:  Last Year’s Production + 2% to 10% increase + % increase in Full Fees.   Collections Goal:  Last Year’s Production + 30% of growth increase (e.g., if 10% growth, than 3%).   Expenses…

Is your website doing its job?  Does it turn on prospective patients—or turn them off?  This pearl can help you decide and make the simple changes that get the job done.   Your website must never be about you, it must only be about them.  Always use the second person singular (you, your) and limitedly the first person plural (we, us) and speak to them as if they are actually…

Latest Management Pearl

  • Keeping your Team Busy
      Is your practice productive and are your team members busy?  Do you know how to keep them busy when the doctor is not in the office?  Do you have a contingency plan for when you will be out of the office for an extended period of time?  If so, this management pearl may help.   Running a successful practice is not easy, especially when it comes to keeping your…